Patient Experience Expert I

Company: CAN Community Health
Location: Norfolk
Posted on: January 24, 2025

Job Description:

Description:CAN Community Health, IncJob Description Statement of Purpose: This position is responsible for Front Desk Office Administration.Career Path: Patient Experience Experts manage a varying degree of work depending on the size and scope of location. There are three Patient Experience Expert levels: PEXP I, PEXP II, PEXP III. A Patient Experience Expert can directly affect their career path (level) based on the addition of supervisory responsibilities assigned by their Practice Administrator. Levels are reviewed annually as part of the annual review/merit cycle.Primary Tasks:

• Promote and practice CAN Community Health's mission, vision, and values
• Greet and assist patients with a high level of professionalism and confidentiality
• Must accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
• Verify and updated patient insurance information and eligibility during check-in
• Must accurately explain billing policies, insurance coverage and patient financial responsibilities including Sliding Fee Discount Program clearly to patient.
• Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN's mission.
• Collaborate with RCM Team to resolve discrepancies and ensure payments are posted accurately.
• Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
• Respond to patient inquiries regarding billing, insurance and payment in a timely manner
• Assist with other front desk duties including answering phones and managing patient paperwork
• Accurately learn EMR system, must pass audits and SME testing with 95% accuracy.
• Ensure all patient insurance has been verified by CCT/send any add-on to CCT for verification
• Run and reconcile end of day reports against daily collections and POS reporting.
• Update patient consents and privacy policy documents yearly
• Distribute all clinic mail and faxes as directed
• Coordinate patient transportation
• Review and address assigned tasks in EMR i.e.: telephone encounters, actions and assigned bucket(s).
• Assist with check out, medical records, and other administrative/clerical tasks
• Maintain adequate stock of office/breakroom supplies
• Maintain confidentiality in full accordance with HIPAA
• Performs all other duties as required.Physical Demands:
• Neat professional appearance
• Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly in lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.
• Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity.
  CAN Community Health is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.Requirements:Education/Professional:

• Associate degree and/or business equivalent
• Valid Driver's LicenseRequired Experience:Three years of office experience required. Minimum of one year experience in a medical office setting with medical records and/or front office.
  • Knowledge of electronic medical records systems preferredKnowledge, Skills and Abilities Required:
  • Ability to organize and complete work assignments with minimal guidance.
  • Ability to perform multiple tasks simultaneously and work with constant interruptions.
  • Ability to deal with a diverse clientele both in person and over the phone.
  • Knowledge of medical terminology, medical office procedures, referrals, and EMR system
  • Knowledge of office equipment including multi-line phone system.
  • Proficient with computer software programs including Microsoft Office and Outlook
  • Ability to be highly organized and focused on details and accuracy.
  • Ability to utilize problem solving techniques.
  • Good communication and interpersonal skills.Machines/Equipment and Tools Used:
  • Office equipment; computer, copier, fax, calculator, and multi-line telephone
  • Must be able to operate and have available a motor vehicle with valid insurance and driver's license.Required CAN Training:General OrientationHIPAASexual HarassmentViolence in the WorkplaceHIV/AIDSHealth Steam Courses as assignedSteri-Cycle (if applicable)
    Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Responsible To: Front Office Supervisor or Practice Administrator
    
    
    
    
    
    
    
    PI23d9920b5029-37248-36551974

Keywords: CAN Community Health, Virginia Beach , Patient Experience Expert I, Other , Norfolk, Virginia