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Senior Director of Customer Success

Company: VirtualVocations
Location: Richmond
Posted on: February 4, 2025

Job Description:

A company is looking for a Senior Director of Customer Success to drive customer retention, satisfaction, and growth.



Key Responsibilities

Manage and mentor Account Management and Solutions Architecture teams to deliver exceptional customer experiences
Establish KPIs and goals for departments to ensure accountability and high performance
Develop strategies to drive customer retention and achieve company revenue targets


Required Qualifications

10+ years of experience in Customer Success, Account Management, or related roles within a SaaS environment
Proven experience in managing cross-functional teams, including quota-carrying Account Managers
Strong analytical skills with experience using customer success metrics for decision-making
Strategic thinker with the ability to execute operational plans in a fast-paced environment
Familiarity with customer success tools and methodologies

Keywords: VirtualVocations, Virginia Beach , Senior Director of Customer Success, Executive , Richmond, Virginia

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